FREQUENTLY ASKED QUESTIONS

Welcome to the Speed Cartel FAQ page.
Got a question? You're in the right place. Browse the topics below to find quick answers and make the most of your shopping experience. Can't find what you're looking for? Drop us a line at support@speedcartel.com.

ABOUT SPEED CARTEL

HOW CAN I CONTACT CUSTOMER SUPPORT? +

You can get in touch with our team via the Contact Us page or by emailing us at support@speedcartel.com.

WHAT IS YOUR RETURN POLICY? +

We offer a 30-day return window on all orders. Full details are available on our Returns Policy page.

DO YOU HAVE A PHYSICAL STORE? +

Speed Cartel is an online-only brand — no physical locations. This lets us keep prices sharp and our catalogue wide.

CAN I PLACE A BULK ORDER? +

Absolutely. Reach out to our customer support team and we'll sort the details.

WHERE IS SPEED CARTEL BASED? +

Speed Cartel is a French-founded brand offering a curated selection of Y2K streetwear, with delivery available across the United Kingdom.

SHIPPING AND DELIVERY

DO YOU SHIP INTERNATIONALLY? +

We currently ship within the United Kingdom only.

DO YOU OFFER FREE SHIPPING? +

Yes, we offer free shipping on all UK orders. Full details are available on our Shipping Policy page.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? +

We prepare and dispatch your order within 2–3 business days (Monday to Friday).

Once shipped, delivery takes 5–8 business days with one of our trusted carriers, bringing your total estimated wait to 7–11 business days.

For more details, check our Shipping Policy.

HOW CAN I TRACK MY ORDER? +

You can track your order anytime via the Track My Order page on our website.

REFUND AND RETURN

WHAT IS YOUR RETURN POLICY? +

We want you to be happy with your purchase. If something isn't right, you have 30 days from delivery to request a return. Return postage is your responsibility, and there are no restocking fees. Full details are on our Returns Policy page.

WHAT IF I RECEIVE A DEFECTIVE PRODUCT? +

If your item arrives faulty, we'll replace it at no extra cost. Just contact us and send the item back within 30 days. More info on our Returns Policy page.

WHAT IS THE PROCESS FOR EXCHANGING A PRODUCT? +

All exchange information is covered in our Returns Policy page.

WHEN WILL I GET MY REFUND AFTER RETURNING A PRODUCT? +

Once we've received and inspected your return, your refund is processed back to your original payment method within 10 business days. See our Refund Policy for full details.