Terms of sale

1. Seller Information

This website is operated by Speed Cartel. You can reach us at:

Registered office at : 1 rue Marguerin, 75014 Paris, France
Email: support@speedcartel.com
Phone number: +44 7488 813278

Our customer support team is available by email, Monday to Friday, 9:00 am to 5:00 pm (GMT). On average, expect a reply within 48 business hours.

2. Scope

Every order placed on Speed Cartel is governed by these Terms and Conditions of Sale. They apply solely to customers residing in the United Kingdom.

3. Orders

By confirming an order on our website, you accept and agree to be bound by these Terms and Conditions of Sale.

We reserve the right to refuse, hold, or cancel any order showing signs of prior payment incidents, possible fraud, pricing errors, or questionable delivery details.

4. Product Information

We make every effort to describe our items accurately and with care.

Minor differences in appearance, shade, or finish may occur because of your device's display settings, photography and lighting conditions, or ordinary manufacturing tolerances. Such variations are not regarded as defects and do not, on their own, entitle you to a refund.

5. Prices

All displayed prices are stated in British Pounds (GBP) and are inclusive of any applicable taxes.

We may change our prices at any time. The price of your order is fixed once checkout is completed.

6. Payment

Online payment is made using the methods made available at checkout.

An order is only firm once payment authorisation has been successfully processed and confirmed.

7. Delivery

We currently deliver only to addresses located within the United Kingdom.

No delivery charges apply and there is no minimum purchase amount required.

Estimated delivery times are shown on each product page and generally break down as follows: order preparation takes 2 to 3 business days, and transit takes 5 to 8 business days. Expected total delivery is 7 to 11 business days from the date the order is placed.

Your order may arrive in several shipments depending on stock availability and logistics.

8. Parcel Marked as Delivered

If tracking indicates your parcel has been delivered but you have not received it, please take the following steps: check with neighbours, building management, or any safe drop-off spots, and contact the carrier directly using your tracking number.

If the carrier confirms the package is lost and the address you provided was correct, we will arrange a replacement or process a refund at your request.

If the delivery failed because of incomplete or inaccurate information you supplied, replacements and refunds will not be available.

Please report a non-delivery within 45 days of placing your order. Beyond that period, the delivery is treated as completed.

9. Withdrawal, Returns, and Refused Deliveries

Under UK consumer law, you have a 30-day return window starting from the moment you receive your order.

Returned items must be unused, complete, and in their original packaging.

Return postage costs are your responsibility unless the error came from our side.

Parcels left unclaimed or refused may lead to a deduction of up to 25% of your order total to cover the costs we incur.

Once we have received and inspected a return, refunds are processed within 10 days, usually back to the original payment method.

10. Damaged or Faulty Products

Please contact us straight away if your item arrives damaged or defective, attaching photo or video evidence.

After reviewing the case, we may: repair the item, send a replacement, or issue a refund if neither solution is workable.

We do not cover damage resulting from mishandling, accidents, incorrect setup, tampering, or normal wear and tear.

11. Statutory Guarantees

All products sold here are covered by UK consumer law guarantees.

When an item fails to meet the required standards, we will first prioritise repair or replacement. A refund becomes available if those remedies prove unrealistic or impractical.

12. Liability

Speed Cartel cannot be held liable for consequential or indirect damage, misuse of products, or occasional website unavailability.

13. Personal Data

The data we collect through the website is used for order processing, shipping, billing, and customer support purposes.

Under UK GDPR, you may request access to, correction of, deletion of, or transfer of your data by emailing support@speedcartel.com.

14. Dispute Resolution

Should an issue arise, please contact us first so we can work towards a fair solution.

You may also turn to alternative dispute resolution channels or online dispute resolution services if necessary.

15. Governing Law and Jurisdiction

These Terms and Conditions of Sale are governed by French law.

Any disputes fall under the jurisdiction of the French courts, although mandatory consumer protection rules take precedence.

16. Changes to These Terms

We may revise these Terms and Conditions of Sale whenever it becomes necessary.

The version published on our site at the time of your purchase is the one that applies to your transaction.

17. Contact

Any questions about these Terms and Conditions of Sale? Get in touch at support@speedcartel.com.